Frequently Asked Questions (FAQ)

  • When was Condo KANDY first seen on CBC's Dragons' Den?

    We were on Dragon’s Den on Wednesday, January 14th, 2015. Watch it here.

  • Where is Condo KANDY located?

    Condo KANDY provides products and full service to both condo owners Developers, and Builders in the GTA and provides its product only options North America wide.

  • Where can I see displays of Condo KANDY flooring?

    Condo KANDY is showcased in select Developer design centers, presentation centers and show suites.

  • Why doesn't Condo KANDY have it's own showroom(s)?

    We do! It’s YOUR HOME! Condo KANDY believes that you deserve the opportunity to view your product options exactly where they’re going to be used… in your home! Different lighting results in different-looking colours. Showroom or store lighting is usually a different “temperature” than the lighting outdoors or in our homes, and this can result in unpleasant surprises once you see the product in your home for the first time. So, we come to you with our samples in tow. The KANDY brand is also built on personalized, professional and no-hassle service. So we come to you.

About the products

  • Will my condo board have to approve Condo KANDY?

    KANDY’s outdoor flooring solutions fits within strata and condo rules because:

    1. The outdoor floor or grass is not attached to the balcony floor, walls, or permanent structure in any way.
    2. It does not contribute to water pooling because it allows water and small debris to fall through and wash away.
    3. It allows air circulation around each tile to keep surfaces dry.
    4. The outdoor flooring materials do not put the building envelope at risk in any way.
    5. If the board needs access to the building structure for any reason (window/balcony cleaning, building envelope/structure inspection) the materials are simply lifted up providing unfettered access.
  • Won't this outdoor flooring break my condo rules?

    No, it should not break any condo rules since the outdoor flooring is not attached to the permanent structure in any way. It does not contribute to water pooling because it allows water and small debris to fall through and wash away, and it allows air circulation around each tile to keep surfaces dry. However, we recommend you consult the by-laws before installation just to be sure. If there were a question of visual uniformity, KANDY would be pleased to provide the condo corp. with a free estimate to have all balconies or patios transformed uniformly.

  • I have a rooftop patio/deck with torch-on (or mod-bit, or EPDM) on it. Do you have a product suitable for this?

    Most of our current products are suitable with an additional layer of material put down to protect the membrane.

  • How much maintenance do your products require?

    Our flagship products, NEX GEN and KANDY Grass are virtually maintenance free. If you have opted for a hardwood product you may choose to apply a sealant and/or UV protector on hardwood which helps with colour retention and longevity. Contact us for more information.

  • How do your outdoor flooring tiles stay down on windy days if they're not affixed?

    KANDY Outdoor flooring’s floating outdoor flooring solutions are not prone to wind lift. The open profile of the tiles, with gaps between the upper slats and the grid-type construction of the bases, allows air to circulate fully around the tiles. This means the tiles aren’t a solid buffer for the wind to disturb. As well, with individual tile weights ranging between 2 and 7 pounds per tile, once interlocked their collective weight prevents shifting.

  • What conditions does my balcony/patio/deck have to meet in order for your products to work?

    We haven’t yet met a condo balcony surface we didn’t like. However, there are three main conditions that need to be met for our outdoor flooring solutions to work. The surface should:

    • Be solid
    • Be relatively flat, and
    • Drain properly.

    Still have questions about this? Contact us.

  • I'm looking for ways to add value to my condo. Does my balcony/patio/deck make a difference to market value?

    It does. Buyers will be more interested if you’re selling. It will help differentiate your condo from the others on the market, and it will create more visual appeal. KANDY’s outdoor flooring also protects your current surface, potentially reducing the need for future maintenance and repairs. And if you’re not selling, a KANDY treatment will make you happy!

  • Do I have to treat or stain the deck tiles?

    Our NEX GEN and KANDY Grass products are virtually maintenance free and we do not recommend any staining or painting or treatments of any kind.

    Hardwood flooring will fade naturally when exposed to the sun. Annual re-application of a UV stabilizer will slow this process down, and will in fact help bring back the original colour. You may choose to let your hardwoods fade naturally, or periodically apply an solution to keep it supple and hydrated.

    Contact us for more information.

  • I don't own my condo and don't want to spend money fixing up someone else's investment.

    No problem! The deck tiles are easily removed and you can take them with you when you leave. Because they require no glue, grout or nails and are not in any way “affixed” to the balcony surface, you will leave the space exactly as you found it and enjoy your flooring in your new condo!

  • Do you provide product warranties?

    Yes, Condo KANDYs standard warranty against manufacturer’s defects is two years from the time of purchase unless stated otherwise on your proposal or invoice. In addition, all blowout clearance items are final sales.

  • What happens when one tile gets damaged/stained/broken?

    It’s a beautiful thing. Because our deck tiles are interlocking, you can easily replace one tile at a time for any reason, if necessary. We always leave a few extras for such occasions.

  • If I move can I take the flooring with me?

    Yes.

  • How do I care for my new outdoor flooring?

    It depends on the product you choose, the specific areas exposure to elements,  and on your personal level of comfort around cleanliness. Generally, since the flooring is outside, all products will need to be cleaned periodically simply because of the elements. Our flagship products, NEX GEN and KANDY Grass are virtually maintenance free. If you have opted for a hardwood product you may choose to apply a sealant and/or UV protector on hardwood which helps with colour retention and longevity. Contact us for more information.

Pricing

  • What's included in the price?

    Condo KANDY provides product only through to full service depending on the retail or commercial application and your specific requirements. All inclusions/exclusions will be clearly outlined in your proposal and on your invoice. Most Condo Owners opt for full service which includes a free in-home consultation, shipping, handling and delivery, installation, customization, clean up and extra tiles to keep.

  • How do you calculate pricing?

    Pricing varies based on the factors below. In all cases we will provide you with our firm price and service proposal based on your specific needs.

    Factors are:

    1. Retail or commercial application
    2. Type and format of product chosen
    3. Size of area/quantity of products required
    4. In the case of product only sales:
      1. Pick up at our warehouse or shipping and delivery
    5. In the case of full service:
      1. Difficulty or ease of installation and customization
      2. Extra work required such as levelling pavers
      3. Location and geography shipping & handling considerations
      4. Access characteristics and delivery requirements

    In all cases we will help you determine all factors and budget considerations and provide you with the most competitive and firm price proposal possible in order to earn your business and at the same time, provide you with our satisfaction guarantee.

  • Once you provide me with a quote, will your pricing change?

    For retail clients and Condo Owners, our pricing proposals are firm and remain valid for 30 days. They are not simply ‘estimates’ where you may encounter surprises at final billing. Unless there is a material change in products, materials required, or services provided during installation, the pricing proposal will remain the same as the final invoice.

    For Commercial clients including Developers and Builders, we will provide a firm proposal and estimate as above. On larger project any material changes to the original pricing will be handled through an appropriate change order process. Condo KANDY provides detailed project and communication plan on the outset of every project that will include change order handling and management. There will never be any surprises!

  • How much does a consultation cost?

    Nothing! Consultations are free, in-home, and no-obligation.

  • Do I have to purchase a minimum amount?

    The minimum order for product only sales is one full box which equals 10 square feet in most cases. The total order must be in full box increments. For full service including consultation and installations, the minimum order dollar value is $1,000.

  • Do you use any glue, grout or nails to install the flooring?

    No, Condo KANDY products are not affixed in any way to any part of the building, floor or substructure.

  • Can I put your outdoor flooring in a basement?

    Yes, but we recommend you research your options as this is not our target application.

  • Can I put your outdoor flooring around a pool?

    Yes, but we recommend you research your options as this is not our target application.

  • Can I put your outdoor flooring on stairs, or walls, or planters?

    No. Contact us for more information.

  • Do you provide the product if I want to install myself?

    Absolutely, we provide product only options for both retail and commercial applications. However, free in-home consultations are reserved for full service customers.

  • Will the deck tile installation alter the structure in any way?

    No. The deck tiles simply sit on top of the current surface and do not in any way alter the permanent structure.

  • My balcony is curved/angled/has posts - can you still professionally install? How?

    Absolutely. Our expert floor designers will take care of every little detail to ensure a beautiful, professional installation and end result.

  • Can I install your tiles on grass/dirt/sand?

    No. There are three main conditions that need to be met for our outdoor flooring solutions to work. The surface should be flat, relatively solid, and drain properly.

    Still have questions about this? Contact us.

  • Right now I have old, ugly tiles on my balcony/patio/deck. Can you help me get rid of them?

    In general we require your balcony surface to be cleared of furniture, debris or other removable flooring product before we arrive to install. Please contact us to discuss.

  • Once I place my order, how long until you can do the installation?

    A general rule of thumb is approximately one to two weeks after you place your order. The exact timing depends on product availability and scheduling.  If we have your preferred style in stock we can have your new deck installed at your convenience. We do endeavour to expand your home experiences as quickly as we can. We want you to enjoy your beautiful new space!

  • How long will installation of my new deck tiles take?

    In the majority of cases and depending on size, your new deck will be fully installed within one day.

  • What kind of preparation do I have to do to my balcony before you arrive to install?

    In general we require your balcony surface to be cleared of furniture, debris or other removable flooring product before we arrive to install. Please contact us to discuss.